SHIPPING
When will my order Ship?
At Alexandra Mae Jewelry, each piece is meticulously crafted to order by hand. We pride ourselves on using 100% recycled gold and sourcing our stones ethically from around the globe. Due to our commitment to exceptional quality and attention to detail, please allow 3-4 weeks for production (excluding holidays).
Your support means the world to us. Should any issues arise with your order, rest assured that we will promptly communicate with you to find a resolution. Thank you for choosing Alexandra Mae Jewelry.
What carrier do you use to ship?
All our items are shipped via FedEx or UPS for reliable delivery. Once your order is prepared for shipment, you'll receive an automated email containing your FedEx or UPS tracking number.
Rest assured, all orders are insured for peace of mind. Please note that for legal compliance, the declared value of your shipment is fixed and reflects the actual cost of the jewelry.
RETURNS/EXCHANGES
Can I cancel my order?
For cancellations made within 12 hours of placing your order at Alexandra Mae Jewelry, a full refund will be issued.
However, cancellations made after this period may be subject to a restocking fee of up to 50%, determined by the materials used and the progress of the piece.
Please note that custom ordered pieces cannot be cancelled after 24 hours. Even after 12 hours, there may still be a restocking fee applicable.
What is your Return Policy
At Alexandra Mae Jewelry, we are dedicated to providing exceptional customer service and ensuring your satisfaction with every purchase.
Since each piece is meticulously handcrafted to order, we regret that we are unable to accept returns, except for repairs or defects. If your item arrives damaged or defective, please contact us within 24 hours of receiving your order to obtain a repair authorization.
Please note that custom or personalized pieces can only be returned if they are damaged or if an error was made on our part. Your happiness and confidence in our products are paramount, and we are committed to resolving any issues promptly and efficiently.
JEWELRY CARE
How should I care for my jewelry?
At Alexandra Mae Jewelry, our solid gold pieces are designed to require minimal maintenance, needing cleaning only every 2-3 weeks.
Rest assured, our gold jewelry resists tarnishing and corrosion over time. To preserve its luster, avoid exposing your gold pieces to bleach, which can cause discoloration and potential damage.
Additionally, be cautious with lotions, oils, perfumes, and other substances, as rare chemical reactions may occur.
For gemstones like emeralds and opals, we recommend exercising extra care to maintain their beauty and integrity.
CUSTOM ORDERS
Can I request a custom design?
YES! We would love to offer you the design work of Alexandra Mae and your vision to create a piece that is unique. Please email alexandra@alexandramae.com and use the subject line "Custom Design Request."
When e-mailing over your request, please provide as much detail as you can on what you are looking to have us create, and what your timeline is. We will be back in touch 24-48 business hours to address your request.